Stack will provide a baseline configuration session as needed to establish patching schedules for servers and workstations. Client facing patch approvals will not be performed by Stack Advisors. Custom patching configurations (windows, groups, etc.) are not covered by this project and will necessitate a separate scope.
The core of the project focuses on the alignment of ConnectWise Automate and ConnectWise Manage. This is detailed and custom work to reduce excessive ticket noise, create or edit alert groups, customize service plans and complete the mapping of these items to synchronize with ConnectWise Manage. Collaboration is critical to the success of this phase.
This phase allows our entire team some time to make sure that everything is setup as you expect with a call to finalize that your expectations have been met and are either ready to take back the keys or move to our On-Going Management Plan.