Total Remote Monitoring and Management in One Powerful Solution
What Can Our Remote Monitoring and Management Solution do for Your business?
It’s not easy running an IT department. So we suggest putting out fires before they get started with our Remote Monitoring and Management (RMM) solution, developed from the ground up by IT technicians with real world experience who have confronted the challenges and demands of providing fast and efficient IT services.
Our RMM provides the monitoring, alerting, and automation to help detect end-user issues early—and resolve them—before they impact your company’s productivity.
Enjoy increased visibility and control so you can become more proactive and preventative—even preemptive! Our RMM can reliably perform most IT support and management tasks remotely, non-intrusively and effectively. Based on cutting-edge agent technology, our solution can empower your internal IT professionals and/or external IT service providers with the tools to provide:
Create, organize, and automate any IT process, including preventive maintenance and support tasks. Our RMM includes internal monitors and easy scripting for developing your own automated processes.
Compile and classify IT asset information with innovative SNMP agent technology. Identify any SNMP enabled device in a network or subnet, and collect information on device type with customizable detection templates.
Identify, audit, and manage workstations, servers, printers, and routers; group assets by operating system, application or location for ease of management.
Group and deploy tools and services without the need to schedule interruptions to end-users.
Identify, approve, and update or ignore software patches and hotfixes for a single work station or a group of machines.
Initiate, stop, or resume print activity. Access information on ink level, paper level, and number of pages printed.
Work from anywhere, at any time with mobile access to RMM. Resolve end-user issues from a device in the palm of your hand, such as iPhone®, iPad® and AndroidTM devices. It’s like being in two places at once!
Discover, monitor, and control critical items in your infrastructure through powerful monitors and scripts.
Help Desk Ticketing
Organize and prioritize help desk requests. Provide secure, remote technical support quickly to any customer within a Windows LAN or web-based environment.
Quickly attain and review hardware information such as hard drive mapping, drive free space, model number, defragmentation percent, as well as SMART information.
Reach Your Business Objectives with the Help of RMM.
If you can think of a task or process, our RMM solution can automate it! This innovative technology helps to increase business efficiency and improve technical performance. Eliminate time-consuming, repetitive maintenance work, assign an IT team to higher priority projects, and do more with less as you leverage the automation capabilities of RMM.
- Increase Staff Productivity – Our RMM will increase a technicians’ efficiency, improving your resource utilization and lowering costs! By automating routine maintenance tasks, an IT department can finish more projects and keep costs contained.
- Provide Superior Service – Powerful, state-of-the-art SNMP agent technology makes providing superior IT support simple and affordable.
- Detect Potential Issues Early – Personalized dashboards provide visibility for early detection and proactive resolution of problems before they become major issues.
- Provide Stealth Support – Perform non-intrusive maintenance and support activities without end-user interruptions and down time.
- Buy as You Grow – Our RMM solution is both affordable and easily scalable. Buy only the number of agents you need today. As your company adds employees and IT assets, you can deploy more agents quickly and easily.
Quickly get an overview of a computer to determine items such as IP address, user logged in, antivirus status, end-user contact information, OS information and any alerts currently set for that machine.
About our Remote Monitoring and Management
With cutting-edge, agent technology, our RMM provides robust functionality that can increase your IT efficiency through automation of routine maintenance processes and development of preventive measures using powerful monitors and scripts. It was developed by IT professionals that understand your challenges and is sold using a simple, scalable, and affordable licensing and pricing model that allows your company to purchase agents as your business grows and adds new IT assets.